At Lutterworth Football Academy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

 

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and facilities at Hall Park, Hall Lane, Bitteswell, Lutterworth LE17 4LN, UK.

 

By using our services, you consent to the practices described in this policy.

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1. Information We Collect

 

1.1 Personal Information

We collect personal information when you book a pitch, event, or birthday party, create an account, subscribe to our newsletter, or otherwise interact with our services. This information may include:

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• Name

• Contact details (email address, phone number, etc.)

• Payment information (such as credit card details for processing transactions)

• Booking history (details of bookings made)

• Demographic information (such as age, if applicable for specific events)

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1.2 Usage Data

We may collect information about how you access and use our website, including:

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• IP address

• Browser type and version

• Device type

• Pages visited on our website

• Time spent on our website

• Referring website links

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2. How We Use Your Information

 

2.1 To Provide Services

We use your personal information to provide you with the services you request, including processing bookings, managing events, and facilitating communication regarding your bookings or inquiries.

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2.2 Customer Support

We use your contact details to respond to inquiries, resolve issues, and provide assistance related to your bookings or use of our facilities.

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2.3 Marketing Communications

With your consent, we may use your contact details to send you promotional materials, newsletters, special offers, and updates about our services. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

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2.4 Improving Our Services

We may use your data to analyze how users interact with our website and services, allowing us to improve user experience, develop new features, and enhance our offerings.

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3. Data Sharing and Disclosure

 

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us with processing payments, managing bookings, sending communications, and hosting our website. These third parties are contractually obligated to protect your information and only use it for the purposes we specify.

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3.2 Legal Compliance

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

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3.3 Business Transfers

In the event that Lutterworth Football Academy is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any changes to this Privacy Policy in such cases.

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4. Data Security

 

We take the protection of your personal information seriously and implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, or disclosure. This includes using encryption for payment processing and securing our website with industry-standard security protocols.

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5. Cookies and Tracking Technologies

 

5.1 Cookies

Our website uses cookies to enhance your browsing experience, track site usage, and improve the functionality of our website. Cookies are small data files that are stored on your device when you visit our site. You can adjust your browser settings to refuse cookies, but please note that some features of the website may not function properly if you do so.

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5.2 Analytics

We may use third-party analytics services (e.g., Google Analytics) to track website activity and analyze user behavior. These services may collect data such as pages visited, time spent on the site, and other information that helps us improve our website.

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6. Your Rights and Choices

 

6.1 Access to Your Data

You have the right to request access to the personal data we hold about you. If you would like to view, update, or delete your personal information, please contact us using the details provided below.

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6.2 Data Correction

If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

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6.3 Data Deletion

You can request that we delete your personal data, subject to certain legal requirements and exceptions.

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6.4 Opt-Out of Marketing

If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

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7. Children's Privacy

 

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such data as soon as possible.

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8. International Data Transfers

 

If you are located outside the United Kingdom, please be aware that your personal data may be transferred to and processed in the UK, where our servers are located. By using our services, you consent to this transfer of data.

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9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant updates, we will notify you through our website or other communication channels. The updated policy will be effective as soon as it is posted on our website.

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10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

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• Phone: 07798 896586

• Email: info@lutterworthfootballacademy.com

• In Person: Visit us at our facility at Hall Park, Hall Lane, Bitteswell, Lutterworth LE17 4LN, UK.

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By using our services, you acknowledge that you have read and understood this Privacy Policy.

 

If you do not agree with any part of this policy, please refrain from using our services.